Terms of service

Last updated: 22 August 2026

1. About These Terms

These Terms of Service govern your use of the website thebraaico.com and any purchases made through it.

By using this website or placing an order, you agree to these Terms, our Privacy Policy, Cookie Notice, ECTA Legal Notice, Shipping Policy, and Returns & Refund Policy.

The supplier operating this website is The Braai Co., operated as a partnership by Connor Clay and Yuveshan Naidoo.

These Terms are subject to:

• The Consumer Protection Act 68 of 2008 ("CPA");
• The Electronic Communications and Transactions Act 25 of 2002 ("ECTA");
• The Protection of Personal Information Act 4 of 2013 ("POPIA"); and
• other applicable South African legislation.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory provision prevails.

2. Using Our Website

You may use this website for lawful purposes, including purchasing or learning about The Braai Co. products. You agree not to:

• use the website for unlawful, fraudulent, or abusive purposes;
• attempt to gain unauthorised access to our website, systems, or accounts;
• interfere with the operation or security of the website;
• introduce malicious software or harmful code;
• copy or commercially exploit our content without permission; or
• misrepresent your identity when placing an order.

We may restrict or suspend access where reasonably necessary for security, maintenance, legal, or operational reasons.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information are accurate. Images may vary slightly from the physical product due to photography, lighting, and screen settings. Product specifications may be updated from time to time.

Nothing in this section limits any rights a consumer has under applicable law.

4. Product Availability

All products are subject to availability. If a product becomes unavailable after you have placed an order or payment has been received, we will contact you as soon as reasonably practicable and provide an appropriate remedy.

Where we are unable to fulfil an order, we will refund you within 30 days in accordance with ECTA section 46.

5. Prices

All prices are in South African Rand (ZAR) and include all applicable taxes unless expressly stated otherwise. The price applicable to your order is the price displayed at the time the order is placed, subject to obvious pricing errors.

The Braai Co. is not currently registered as a VAT vendor. Our prices should not be interpreted as including VAT. If our VAT status changes, pricing and invoicing will be updated accordingly.

We may change prices at any time, but changes will not retrospectively affect confirmed orders.

6. Payment

Payment is processed through the payment methods available at checkout, currently including Yoco and Shopify-integrated payment technologies.

An order is processed once payment is successfully authorised. We do not ordinarily store complete payment-card details. We use a sufficiently secure payment system as required by applicable law.

7. Placing and Accepting an Order

Placing an order constitutes an offer to purchase. You will receive an electronic confirmation acknowledging your order.

We may decline or cancel an order where there is product unavailability, an obvious pricing error, payment failure, suspected fraud, or circumstances outside our reasonable control.

Where payment has been received and we cannot fulfil the order, we will refund you within 30 days in accordance with ECTA section 46.

8. ECTA Cooling-Off Right

Under ECTA section 44, you may cancel a transaction for goods without reason or penalty within seven (7) days after the date of delivery of the goods to you.

To exercise this right, notify us at info@thebraaico.com within that period.

If you cancel under this right:

• you may be charged the direct cost of returning the goods;
• the goods must be returned unused, in their original packaging, and in the condition in which you received them; and
• we will refund the purchase price within 30 days of cancellation.

This right does not apply to goods excluded under ECTA section 42(2). This statutory right cannot be excluded by these Terms.

9. Order Cancellations

Other than the statutory cooling-off right described above, The Braai Co. does not offer a general change-of-mind return or cancellation policy.

Nothing in this section excludes or limits any other statutory cancellation or cooling-off right under applicable law.

10. Shipping and Delivery

We currently deliver within the Republic of South Africa only. A standard delivery fee of R99 applies unless a different charge is displayed at checkout.

Delivery typically takes approximately 2–3 business days after your order has been handed to our courier partner, depending on your location. Delivery times are estimates and may vary depending on location, courier operations, and circumstances outside our reasonable control.

We will make reasonable efforts to dispatch orders promptly. Where we are unable to deliver within 30 days, or such other period as agreed, we will comply with our obligations under applicable law.

11. Delivery Information

You are responsible for providing accurate delivery information. We are not responsible for delays caused by incorrect or incomplete information you provide.

12. Lost, Undelivered, or Damaged Orders

If your order is lost, undelivered, or arrives damaged, contact info@thebraaico.com .

We will investigate with the courier and provide an appropriate remedy in accordance with applicable law. Where the loss or damage is attributable to us or our delivery arrangements, we will arrange collection at our cost and provide repair, replacement, or refund as appropriate.

13. Returns for Defective Goods

13.1 CPA Implied Warranty

Under section 56 of the CPA, goods carry an implied warranty of quality. Within six months of delivery, if goods are defective, unsafe, unsuitable for their general purpose, not of good quality, not in good working order, or not reasonably durable, you may return the goods and direct us to repair, replace, or refund, at your election.

Returns under section 56 are at the supplier's risk and expense. You will not be charged a penalty for such a return.

If goods are repaired and the same defect or a new qualifying defect occurs within three months after the repair, you may be entitled to a replacement or refund in accordance with applicable law.

13.2 Manufacturer's Warranty

In addition to your statutory rights, The Braai Co. provides a six-month warranty against manufacturing defects from the date of delivery.

This warranty covers defects arising from the manufacturing or assembly process that cause the product to fail to operate as intended, substantially fail to perform its function, or become unsafe under normal intended use.

This warranty does not cover damage caused by misuse, accident, failure to follow instructions, normal wear and tear, unauthorised modification, or external factors unrelated to manufacturing.

To make a warranty claim, contact info@thebraaico.com with your order number, description, and photographs or video evidence where reasonably available.

Nothing in this warranty reduces or replaces your rights under the CPA or any other mandatory consumer protection legislation.

14. Product Safety and Intended Use

FireClean Pro must be used only for its intended purpose and in accordance with the instructions supplied.

The Braai Co. is not responsible, to the extent permitted by law, for loss or damage caused by misuse or failure to follow supplied instructions. Nothing in this section excludes liability that cannot lawfully be excluded.

15. Intellectual Property

All intellectual property on the website, including The Braai Co. name, logos, product photography, packaging, graphics, and written content, belongs to or is licensed to The Braai Co. unless otherwise stated.

You may not copy, reproduce, modify, or commercially exploit our intellectual property without prior written permission.

16. Customer Reviews and Content

By submitting content, including reviews, photographs, or testimonials, for publication, you confirm that you have the right to submit it, that it is not knowingly false or misleading, and that it does not infringe another person's rights.

You grant The Braai Co. a non-exclusive, royalty-free licence to reproduce and display submitted content on our website and social media for legitimate business purposes. Use in paid advertising or promotional campaigns beyond our own website and pages requires your specific consent.

We may remove content that violates these Terms or applicable law.

17. Third-Party Services

The Braai Co. uses third-party providers, including Shopify, Yoco, courier providers, email providers, and analytics services. These providers have their own terms and privacy policies.

The Braai Co. is not responsible for matters exclusively within the control of an independent third-party provider, except where liability cannot lawfully be excluded.

18. Website Availability

We do not guarantee uninterrupted or error-free website availability. The website may be unavailable due to maintenance, technical issues, or circumstances outside our reasonable control.

19. Limitation of Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded under South African law, including the CPA and ECTA.

Subject to that, The Braai Co. will not be responsible for indirect or consequential losses that were not reasonably foreseeable at the time of the transaction.

20. Events Outside Our Reasonable Control

The Braai Co. will not be responsible for delays caused by circumstances beyond reasonable control, including natural disasters, severe weather, strikes, power or internet failures, courier disruptions, or government action.

We will make reasonable efforts to minimise the impact and fulfil our obligations as soon as possible.

21. Privacy

The collection and processing of personal information through this website is governed by our Privacy Policy.

22. Electronic Records

We retain electronic records relating to transactions, including order information, payment confirmations, and correspondence, as required for business, legal, accounting, and regulatory purposes.

You may request information relating to your transaction by emailing info@thebraaico.com , subject to applicable verification requirements.

Order confirmations and correspondence will be sent to the email address you provide at checkout.

23. Complaints and Customer Support

For questions, complaints, warranty claims, delivery issues, or other concerns, please contact:

The Braai Co.
Email: info@thebraaico.com

We will make reasonable efforts to acknowledge and resolve customer concerns promptly. Nothing in this complaints process prevents you from exercising any right under applicable law.

24. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on the website with an updated date.

Changes will not retrospectively alter rights or obligations that have already arisen under a completed transaction.

25. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

26. Severability

If any provision is found unlawful, invalid, or unenforceable, it will be severed or modified to the minimum extent necessary. The remaining provisions will continue to apply.

27. Entire Agreement

These Terms, together with our Privacy Policy, ECTA Legal Notice, Cookie Notice, Shipping Policy, and Returns & Refund Policy, constitute the agreement governing your use of this website and purchases, subject always to mandatory rights under applicable law.