Privacy policy

Your Trust. Our Commitment.

The Braai Co. · For The Love Of Braai

Last updated: 22 August 2026

The Braai Co. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how The Braai Co. collects, uses, stores, protects and shares your personal information when you visit or make a purchase from thebraaico.com, interact with us, subscribe to our communications, or otherwise engage with our business.

This Privacy Policy is intended to comply with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.

1. Who We Are

The Braai Co. is operated as a partnership by:

Connor Clay; and
Yuveshan Naidoo.

For the purposes of POPIA, The Braai Co. is responsible for determining the purposes and means of processing personal information collected through our website and business activities.

Business address:
13th Avenue
Fairland
Johannesburg
South Africa

Information Officer / Privacy Contact:
Connor Clay

Email:
info@thebraaico.com

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with The Braai Co., we may collect the following categories of personal information:

your name and surname;
email address;
telephone number;
billing and delivery address;
order and transaction information;
products purchased or viewed;
communications you send to us;
information you provide when subscribing to our newsletter or promotional communications;
information submitted through forms on our website;
customer reviews or other content you voluntarily provide;
device, browser and technical information;
IP address and approximate location information;
information about how you interact with our website, advertisements and communications; and
other information reasonably necessary to provide our products and services.

We aim to collect only personal information that is relevant and reasonably necessary for the purposes described in this Privacy Policy, consistent with POPIA's principles of lawful, purpose-specific and non-excessive processing.

3. How We Collect Your Information

We may collect personal information directly from you when you:

place an order;
create or use a customer account;
subscribe to our newsletter;
complete a form on our website;
contact us by email or other communication channels;
submit a review or feedback;
participate in a promotion or marketing activity; or
otherwise voluntarily provide information to us.

We may also automatically collect certain technical and usage information when you browse or interact with our website through cookies, pixels and similar technologies.

4. How We Use Your Personal Information

We may process your personal information to:

process and fulfil your orders;
communicate with you regarding your purchase, delivery or account;
arrange shipping and delivery;
process payments through our payment service providers;
provide customer support;
respond to enquiries and requests;
manage returns, refunds and other customer-service matters;
maintain and improve our website, products and services;
detect and prevent fraud, abuse or other unlawful activity;
comply with legal and regulatory obligations;
maintain appropriate business and transaction records;
send you information you have requested;
administer promotions, competitions or other marketing activities where applicable; and
send marketing communications where we are legally permitted to do so.

5. The Lawful Basis for Processing

We process personal information only where we have a lawful reason to do so under applicable law.

Depending on the circumstances, this may include processing that is necessary to:

fulfil a contract with you, including processing and delivering your order;
comply with legal obligations;
protect our legitimate business interests where these do not unreasonably override your rights and privacy;
respond to your request or enquiry; or
process information based on your consent, where consent is required.

6. Payments

Payments made through our website are processed using Yoco.

We do not intentionally store your complete payment card details on our own systems. Payment information is processed through the relevant payment provider in accordance with its own security and privacy practices.

For more information about how Yoco handles personal information, you can review its privacy documentation.

7. Orders and Delivery

To process and deliver your order, we may share relevant information such as your name, contact details and delivery address with our delivery and logistics providers, including Bob Go, where necessary to fulfil your order.

We only share information reasonably required for the relevant service to be provided.

8. Shopify and Our Website

Our online store is hosted and operated using Shopify.

Shopify provides technology and services that help us operate our online store, process customer information, manage orders and provide other e-commerce functionality.

Information processed through Shopify may include information relating to your orders, customer account, website activity and interactions with our store.

Shopify may process information on our behalf and in accordance with its own legal and privacy frameworks. Shopify provides customer privacy controls and tools for merchants, but The Braai Co. remains responsible for the operation of its store and its relationship with customers.

9. Marketing and Newsletter Communications

If you choose to subscribe to our newsletter or otherwise opt in to receive marketing communications, we may send you information about:

product launches;
promotions;
special offers;
news and updates from The Braai Co.; and
other information relating to our products and brand.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us at info@thebraaico.com.

Where required by applicable law, we will obtain the necessary consent before sending unsolicited electronic marketing communications.

POPIA provides specific protections regarding direct marketing by electronic communications and gives individuals the right to object to or opt out of certain marketing processing.

10. Advertising and Social Media

We may use advertising and social-media platforms, including Meta, to promote The Braai Co. and measure the effectiveness of our advertising.

This may involve the use of cookies, pixels or similar technologies that help us understand interactions with our website and advertising.

Depending on your browser, device and privacy settings, these technologies may collect information relating to your interaction with our website or advertisements.

Your interaction with third-party platforms is also subject to the privacy policies and settings of those platforms.

11. Reviews and Customer Feedback

We may use Judge.me or other review-related services to collect and display customer reviews and feedback.

If you submit a review, information such as your name, review content, rating and information relating to your purchase may be processed and displayed in accordance with the relevant review settings.

Please avoid including unnecessary sensitive or confidential information in publicly submitted reviews.

12. Email and Communications

We use email and communication services, including Zoho, to communicate with customers and manage business communications.

Personal information contained in emails or communications may be processed where necessary to respond to enquiries, provide customer support, manage orders or otherwise operate our business.

13. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

ensure that our website functions properly;
remember preferences;
understand how visitors use our website;
improve website performance and user experience;
measure the effectiveness of advertising;
support analytics and marketing activities; and
help us understand customer interactions with our store.

Some cookies may be placed by Shopify, Meta or other third-party services used in connection with our website.

You may be able to manage or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Shopify provides privacy and customer-choice tools that may be used to manage certain cookie and data-sharing preferences.

14. Who We Share Personal Information With

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

Shopify and related e-commerce service providers;
payment service providers, including Yoco;
delivery and logistics providers, including Bob Go;
email and communications providers, including Zoho;
advertising and social-media platforms, including Meta;
customer-review service providers, including Judge.me;
professional advisers where necessary;
service providers that assist us with operating our business; and
government authorities, regulators or other parties where disclosure is required or permitted by law.

We do not sell your personal information as a standalone commercial product.

15. International Processing of Personal Information

Some of the service providers we use may process or store personal information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable law and that appropriate safeguards are in place where required.

POPIA regulates certain cross-border transfers of personal information.

16. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

fulfilling orders;
providing customer support;
maintaining business and transaction records;
complying with legal, tax and accounting obligations;
resolving disputes; and
enforcing our agreements.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are legally required or permitted to retain it for a longer period.

17. How We Protect Your Information

We take reasonable technical, organisational and administrative measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

18. Your Rights

Subject to applicable law, you may have the right to:

request confirmation of whether we hold personal information about you;
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion or destruction of personal information where legally appropriate;
object to certain processing of your personal information;
withdraw consent where processing is based on consent;
opt out of direct marketing communications; and
lodge a complaint with the relevant regulatory authority.

To exercise any of these rights, please contact us at:

info@thebraaico.com

We may need to verify your identity before responding to certain requests.

POPIA recognises rights including access, correction or deletion in appropriate circumstances, objection to certain processing, and protection against certain unsolicited direct marketing.

19. Children's Information

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection would be prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate authorisation, please contact us and we will take reasonable steps to address the matter.

20. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those third parties before providing them with personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations or privacy practices.

The updated version will be published on this page, and the "Last updated" date will be amended accordingly.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

The Braai Co.
Information Officer: Connor Clay
Email: info@thebraaico.com