Legal notice

Your Trust. Our Commitment.

The Braai Co. · For The Love Of Braai

Last updated: 22 August 2026

Supplier Identity and Legal Status

Trading name: The Braai Co.

Legal supplier / operator: Connor Clay and Yuveshan Naidoo, trading as The Braai Co.

Legal status: The Braai Co. is an unregistered business operating as a partnership under the trading name The Braai Co. It is not currently a registered company, close corporation, or other juristic person.

Registration number: Not applicable.

Partners: Connor Clay and Yuveshan Naidoo.

Contact Details

Website: thebraaico.com

Email: info@thebraaico.com

Telephone: +27 81 036 7775

Physical address:

13th Avenue
Fairland
Johannesburg
Gauteng
South Africa

Address for legal service:

13th Avenue
Fairland
Johannesburg
Gauteng
South Africa

Information Officer / Privacy Contact: Connor Clay

Membership of Self-Regulatory or Accreditation Bodies

The Braai Co. does not currently hold membership of any accreditation body, professional association, or self-regulatory organisation and does not currently subscribe to a voluntary code of conduct.

Description of Goods

The Braai Co. sells FireClean Pro, a purpose-built electrical braai-cleaning product designed for use on braai grills and grids.

Full product descriptions, photographs, specifications, instructions and care information are available on the relevant product page.

Pricing

All prices are displayed in South African Rand (ZAR).

A standard delivery fee of R99 applies unless a different delivery charge is expressly displayed at checkout.

The Braai Co. is not currently registered as a VAT vendor.

Prices and other charges applicable to your order will be displayed before you complete your purchase.

Payment Methods

Payment is accepted through the payment methods displayed at checkout.

Payments are currently processed through Yoco and Shopify-integrated payment technologies, including credit card, debit card and any other payment methods made available at checkout.

We use payment systems and service providers designed to facilitate secure electronic transactions.

Delivery

Delivery area: Republic of South Africa only.

We aim to process and dispatch every order within 1–2 business days. Once your order has been handed to our courier partner, delivery typically takes 2–3 business days, depending on your location.

Business days exclude weekends and South African public holidays.

Delivery timeframes are estimates and may vary depending on your location, courier operations, weather conditions, public holidays or circumstances outside our reasonable control.

Courier services are facilitated through Bob Go and its available courier partners.

Full delivery terms are available in our Shipping Policy and Terms of Service.

Cooling-Off and Cancellation Rights

Where applicable under section 44 of the Electronic Communications and Transactions Act 25 of 2002, you may have the right to cancel a qualifying transaction for goods without reason or penalty within seven days after delivery.

To exercise an applicable statutory cooling-off right, please contact us at info@thebraaico.com within the relevant period.

You may be responsible for the direct cost of returning goods where permitted by applicable law.

Nothing in this Legal Notice limits or excludes any consumer right that cannot lawfully be limited or excluded.

Full details are available in our Terms of Service.

Returns, Exchanges and Refunds

Returns for defective goods are handled in accordance with applicable South African consumer protection law and our Returns & Refund Policy.

The Braai Co. also provides a six-month warranty against manufacturing defects, in addition to any rights that may apply under the Consumer Protection Act 68 of 2008.

Full details are available in our Terms of Service and Returns & Refund Policy.

Transaction Records

Order confirmation emails and other relevant electronic communications may serve as records of your transaction.

You may request information relating to your transaction by contacting us at info@thebraaico.com , subject to reasonable identity verification and applicable law.

Security and Privacy

Our privacy practices and the way we collect, use and process personal information are described in our Privacy Policy.

Our website may use cookies, pixels and similar technologies as described in our Privacy Policy and through the privacy and cookie controls made available through our website and relevant service providers.

Alternative Dispute Resolution

The Braai Co. does not currently subscribe to an alternative dispute resolution code or body.

Disputes will be dealt with in accordance with applicable South African law.

Nothing in this section prevents consumers from exercising any rights available to them under applicable law, including approaching the National Consumer Commission, an applicable ombud scheme or another competent authority where appropriate.

Minimum Duration of Agreement

Purchases made through The Braai Co. are generally once-off transactions.

There is no ongoing subscription or minimum-duration agreement unless expressly stated otherwise before a transaction is completed.

Rights of Cancellation

Your cancellation rights are subject to applicable South African law and are described in our Terms of Service and Returns & Refund Policy.

If you wish to request cancellation before an order has been dispatched, please contact us at info@thebraaico.com as soon as possible.

If the order has not yet been processed or handed to our courier partner, we will make reasonable efforts to cancel the order and provide an appropriate refund.